Thank you for supporting Global Aloha. Purchases from our store help support the programs and mission of ID8 and Global Aloha.

ORDERS & PAYMENT
Orders are subject to product availability and acceptance. Payments are securely processed through our available third-party payment providers.

You will receive an order confirmation at the email address provided during checkout.

If we are unable to fulfill an item, we may contact you to offer an alternative or issue a refund for the unavailable item.

SHIPPING
We make every effort to process and ship orders promptly. Processing and delivery times are estimates and may vary depending on destination, carrier service, holidays, weather, product availability, and other circumstances beyond our control.

Shipping charges, when applicable, are shown during checkout.

Please carefully check your shipping address before completing your order. Global Aloha is not responsible for delays or delivery problems resulting from an incorrect or incomplete address provided by the customer.

LOST OR MISSING PACKAGES
If tracking shows that your package has not arrived within a reasonable period, please contact us and we will do our best to help determine what happened.

If a package is marked as delivered but cannot be located, please first check with household members, neighbors, the carrier, or your local delivery office.

DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

Please include your order number, a brief description of the problem, and a photograph when appropriate. We will work with you to provide a replacement, exchange, or refund as appropriate.

RETURNS & EXCHANGES
We accept returns of eligible merchandise within 30 days of delivery.

Returned merchandise must be unused, unworn, and in its original condition.

Unless an item was damaged, defective, or sent incorrectly, customers are responsible for return shipping costs. Original shipping charges are generally nonrefundable.

Please contact us before returning merchandise so we can provide return instructions.

Certain products may be designated as final sale or nonreturnable at the time of purchase.

REFUNDS
Approved refunds will generally be returned to the original payment method.

Please allow time for your bank, credit card company, PayPal, or other payment provider to process the refund after it has been issued.

Shipping charges are generally not refundable unless the return results from our error or a damaged or defective product.

DONATIONS
Charitable donations made to ID8 / Global Aloha are separate from merchandise purchases and are generally nonrefundable.

If you believe a donation was made in error or there is a problem with a donation transaction, please contact us promptly.

Purchasing merchandise is not the same as making a charitable contribution. The purchase price of merchandise is generally not tax-deductible as a charitable donation. Please consult your tax adviser regarding your individual circumstances.

PRODUCT INFORMATION
We make reasonable efforts to accurately represent product descriptions, dimensions, colors, photographs, pricing, and availability.

Colors and appearance may vary somewhat depending on your screen, production process, or individual product.

We reserve the right to correct errors and update product information, pricing, or availability at any time.

PROMOTIONS & DISCOUNTS
Promotional offers, discount codes, and special pricing may be subject to additional terms, expiration dates, product restrictions, or availability.

Unless otherwise stated, promotions cannot be combined and cannot be applied retroactively to previous purchases.

INTERNATIONAL ORDERS
If international shipping is offered, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by the destination country unless otherwise stated at checkout.

International delivery times may vary, and customs processing can cause additional delays.

PRIVACY & SECURITY
Information provided when making a purchase is handled according to our Privacy Policy.

Payments are processed through third-party payment providers. Global Aloha does not generally receive or store your complete credit card or bank account information.

QUESTIONS OR ORDER HELP
We want you to be happy with your Global Aloha purchase. If you have a question or problem with an order, please contact us:

ID8 / Global Aloha
1012 18th Ave., Honolulu, Hawaiʻi, 96816
GlobalAloha.org/contact

Mahalo for your support—and for helping put aloha into action.